At Superworx (Pty) Ltd, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you interact with our website: https://www.superworx.co.za.

Who We Are

Our website address is: https:www.superworx.co.za

We are Superworx, a platform dedicated to providing services, information, and resources to our users.

Contact Information

For any privacy-specific concerns, please contact us at: admin@superworx.co.za

What Personal Data We Collect and Why

Comments

When visitors leave comments on the site, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent to help with spam detection.

An anonymized string created from your email (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible publicly in the context of your comment.

Media

If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors may download and extract location data from images.

Contact Forms

If you use a contact form, we capture the data you enter (such as name, email address, and message) to respond to your inquiry. This information is stored for six months for customer service purposes and is not used for marketing without your explicit consent.

Cookies

• If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These cookies last one year.

• Temporary cookies may be set to determine if your browser accepts cookies.

• Login cookies store login information and display preferences. Login cookies last two days, and screen options cookies last one year. Selecting “Remember Me” keeps you logged in for two weeks. Logging out removes login cookies.

• Additional cookies may be set when editing or publishing content; these contain no personal data and expire after one day.

Embedded Content

Embedded content (videos, images, articles) behaves as if you visited the other website. These websites may collect data, use cookies, embed tracking, and monitor your interaction.

Analytics

We use Google Analytics to collect anonymized information about visitor behavior, such as IP address (anonymized), browser type, pages visited, and time spent on the site. This helps us improve our website. You can opt-out via the Google Analytics browser add-on.

Who We Share Your Data With

We do not sell or rent personal data. Data may be shared with trusted third-party service providers under strict confidentiality agreements to help us operate our website, including:

• Hosting Providers – responsible for storing website data

• Analytics Providers – e.g., Google Analytics

• Email Service Providers – if you sign up for newsletters

• Spam Detection Services – as used in comments

We may also disclose information if required by law.

How Long We Retain Your Data

• Comments and metadata are retained indefinitely to recognize follow-ups automatically.

• Registered users’ data is stored in profiles. Users can edit or delete information, except usernames. Administrators can also edit.

• Contact form entries are retained for six months.

• Analytics records are retained for 26 months, then automatically deleted.

Your Rights

You may at any time:

• Request a copy of personal data we hold about you;

• Request correction of any personal data;

• Request deletion of personal data (subject to legal obligations);

• Lodge a complaint regarding our handling of your data.

How We Protect Your Data

We take reasonable steps to secure your data, including:

• Using SSL/HTTPS encryption across the site;

• Regular vulnerability and malware scans;

• Limiting access to personnel who need the data for their job functions.

Data Breach Procedures

In the event of a data breach, we have procedures to identify, assess, and contain the breach. Affected users and regulatory authorities will be notified as required by law, including South Africa’s POPIA.

Third-Party Data Sources

We may receive data from third-party platforms for marketing or analytics, such as aggregated performance reports from social media campaigns.

Automated Decision Making and Profiling

We do not use personal data for automated decision-making or profiling with legal or significant effects. Aggregated analytics may be used to improve our website and marketing campaigns, but individual users are not targeted.

Regulatory Compliance

We comply with the Protection of Personal Information Act (POPIA) of South Africa. For residents of the European Economic Area (EEA), we respect rights granted under the General Data Protection Regulation (GDPR).

Note: This Privacy Policy may be updated periodically. We encourage users to review this page regularly for changes.

Superworx (Pty) Ltd
Email: admin@superworx.co.za